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PRIVACY POLICY

The owner of the website, in accordance with the provisions of the 'REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data', as well as with the 'Spanish Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights' (LOPD-GDD, as per its Spanish acronym), informs all users of the website who provide or will provide their personal data of the following:

Who is the controller responsible for the processing of your personal data?

Ricardo Aquerreta Lecumberri, with Spanish Tax ID number 4412110E, as an entrepreneur and whose address for these purposes is:

C/ L' Estruc, n°14,1º-1ª Ibiza, Spain.

How can you get in touch with the controller?

You can contact us by writing to the following e-mail address: clientes@vivaboat.es.

What personal data does Vivaboat process?

During your relationship with us, Vivaboat may process the following categories of personal data:

Identity and contact details (including postal and/or e-mail addresses).
Identification codes or passwords to log in and operate on the online channels that you use in your relationship with us.
Transactional and banking data (any transaction and movement associated with any product or service that you purchase through Vivaboat).
Information about your profession or work.

Vivaboat asks you to keep your information up to date to ensure that the data we process is accurate at all times. If any of your information changes, please let us know so that we can update it.

What do we use your personal data for?

1. To manage the products and services that you have, request or purchase through Vivaboat. We process your personal data to:

Properly manage the products and services you request and purchase through us.
Send you non-commercial notifications to manage your relationship with Vivaboat.
Control, analyse and manage risks, fraud, incidents or complaints.
Get to know you better and personalise your experience.

At Vivaboat we want your experience as a customer to be as satisfactory as possible through a personalised relationship adapted to your customer profile and your needs.

To achieve this we need to get to know you better, analysing not only the data that allows us to identify you as a customer, but also the products and services that you have purchased with us.

Thanks to this analysis we will be able to show you features, products and services that we consider to be in accordance with your profile, information about the products and services, as well as personalised offers within your price range.

To offer you personalised Vivaboat products and services: We would like to inform you about new Vivaboat products and services, as well as send you information on Vivaboat products and services within your price range, informing you of what may interest you as a customer.
Share your information with companies that may manage Vivaboat in the future or companies within the same business group.
Improve product and service quality.

We need to use your information because we want to:

Increase your customer satisfaction.
Respond to your requests for information.
Respond to and manage your complaints and/or suggestions.
Meet your expectations.
Improve our internal processes.
Improve the quality of existing products and services.
Develop our own new products and services.
Provide statistics and carry out surveys, actuarial calculations, averages and/or market studies that may be of interest.
Improve anti-fraud instruments.

In accordance with the aforementioned purposes, we will keep your data in accordance with the periods indicated in the applicable legislation depending on the processing carried out or, where appropriate, until you request the deletion of your data or express your opposition to that processing.

Why do we use your personal data (legal basis)?

To manage the products and services you request or purchase from us.
To comply with our legal obligations and to prevent fraud.
Because it is in our interest to know you better and to improve the personalisation of your experience as well as to deal with your requests for information, complaints and/or suggestions.
To carry out the purposes for which you have given us your consent and which we have described above.

How have we obtained your data?

We have obtained most of the data that we process for the aforementioned purposes directly from you through the forms that we have made available to you on our website.

However, do be informed that sometimes we may process your data when they have been provided by third parties such as travel agencies or other individuals who request or purchase on your behalf the products and/or services that we offer through our website. In both cases, we inform you that the categories of data that we may process will be:

Identification and contact data.

We also inform you that for those third parties to provide us with your data, they must have previously informed you of the purposes and other information contained in this Policy. In this regard, please be reminded that this information will always be available to you on our website and that you may contact us at any time through the means of contact provided in this Privacy Policy or on our website.

Who will receive your data?

Vivaboat may share your personal data with:

Companies that may be set up to manage Vivaboat for the following purposes:
- To market products and services, both generally and in a personalised manner.
- To purchase products and/or services from those companies.
- To comply with legal obligations.

Competent public bodies, judges and courts, when we have the legal obligation to provide them.
Companies Vivaboat collaborates with and/or has a stake in, with the following modalities:
- To market products and services, both generally and in a personalised manner.
- To purchase products and/or services from those companies.

In addition, Vivaboat collaborates with some third-party service providers who have access to your personal data and who process the aforementioned data on our behalf in the course of their provision of services.

What rights do you have?

You can exercise your rights of access, rectification, deletion, opposition, limitation of processing and data portability by sending an e-mail to clientes@vivaboat.esor by writing post to Vivaboat's Legal Department at:

Ricardo Aquerreta Lecumberri

C/ L' Estruc, no.14,1º-1ª

07819 Nuestra Señora de Jesús

Ibiza, Spain

You must provide a copy of your ID card or an official document that proves your identity.

You can also file a complaint with the Spanish Data Protection Agency (www.agpd.es).

We would like to remind you that you can always easily change the use we make of or delete your data as well as revoke the consent you have given us by writing to clientes@vivaboat.es.

Use of cookies and activity file

See our Cookie Policy.

IP Addresses

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in the server’s activity file that allows for subsequent processing of the data to obtain measurements –statistical only–, so we can track the number of page impressions, the number of visits to the web services, the order of visits, their point of access, etc.

Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data.

Modification of the privacy policy

The owner of the website reserves the right to modify at any time and without prior notice this privacy policy to adapt it to future developments in the service, legislation or jurisprudence.

Law and jurisdiction

This Privacy Policy shall be interpreted in accordance with Spanish law, and any dispute over it shall be resolved before the courts and tribunals of the city of Ibiza.